We take every member's privacy seriously. This document clearly explains how Menang123 collects, uses, and protects your personal information.
The principles that guide how we handle every member's personal data
Every communication between your device and Menang123 is encrypted using 256-bit SSL technology — the same level of protection used by major Malaysian banks such as Maybank and CIMB. Your data is never transmitted unencrypted.
Menang123 does not sell, rent, or commercialise your personal information to any third party. Your information is used solely for platform operations and service improvements. This is a commitment we uphold without exception.
Only staff Menang123 who are authorised may access members' personal data, and only for legitimate operational purposes. All access to member records is logged and monitored internally. Unauthorised access is strictly prohibited.
You have the right to access, correct, delete, or restrict the use of your data at any time. Menang123 provides a straightforward and responsive process for you to exercise these privacy rights without having to navigate unnecessary bureaucracy.
Your data is not stored indefinitely without reason. Menang123 has a clear data retention policy — transaction records are kept in accordance with legal requirements, while other data is deleted or anonymised once it is no longer needed for operations.
In the event of any security incident involving your data, Menang123 committed to notifying affected members within 72 hours of an incident being confirmed. Transparency in critical situations is part of our responsibility.
This Privacy Policy describes how Menang123 ("we", "Platform") collects, uses, discloses, and protects your personal information when you use our platform at menang123.biz. We respect the privacy of every member and are committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using the Menang123, you agree to the practices described in this Privacy Policy.
At Menang123, we believe that privacy is more than just a legal obligation — it is a fundamental right of every individual that deserves to be taken seriously. As a platform serving over 250,000 members across Malaysia, we recognise the weight of our responsibility in protecting our members' personal data.
This Privacy Policy applies to all information you provide during the registration process and while using the services of Menang123, when contacting our support team, and when visiting our website even without registering an account. It also applies to information we collect automatically through technologies such as cookies and server logs.
Malaysia PDPA Compliance: Menang123 operates in compliance with Malaysia's Personal Data Protection Act 2010. As a registered data processor, we adhere to all data protection principles established under Malaysian law.
Menang123 collects your personal information through two main methods — information you provide directly, and information collected automatically when you use our platform.
Information you provide directly:
Information collected automatically:
| Data Category | Example | Primary Purpose | Mandatory? |
|---|---|---|---|
| Identity | Full name, IC number, date of birth | Verification & KYC | Yes |
| Contact | Phone, email | Communication & security | Yes |
| Finance | Digital wallets, FPX | Deposits & withdrawals | Yes |
| Usage | Game history | Service improvement | Automatic |
| Technical | IP address, browser | Security & support | Automatic |
Menang123 uses your personal information only for lawful purposes that are necessary to provide our platform services. The following are the primary purposes for which your data is used:
Marketing: Menang123 may send promotional information and bonus offers via email or in-platform notifications. You may opt out of these marketing communications at any time through the unsubscribe link in any email or via your account settings. Opting out of marketing does not affect essential service communications.
Menang123 does not sell or rent your personal information to any third party for their marketing purposes. However, there are limited circumstances where we need to share your information with others for legitimate operational purposes:
All third parties that receive your data from Menang123 are required to comply with data protection standards equivalent to or higher than those we hold ourselves to. We only work with providers that have been reviewed and approved by our internal security team.
Menang123 implements multiple layers of security to protect your personal data from unauthorised access, disclosure, alteration or destruction. Our approach to data security is comprehensive and ongoing.
The technical security measures we implement include:
Shared Responsibility: While we do everything we can to protect your data, the security of your account also depends on your own actions. Always use a strong and unique password, never share your login credentials with anyone, and enable 2FA for added protection.
Menang123 retains your personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required under applicable Malaysian law. We do not keep data longer than necessary.
Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to you personally. Our secure deletion process ensures that data cannot be recovered once removed.
Platform Menang123 uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device by your web browser.
Types of cookies we use:
You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. For instructions on managing cookies in your browser, please refer to your browser's help documentation.
Under Malaysia's Personal Data Protection Act 2010 and our commitment to privacy, you have the following rights regarding your personal information held by Menang123:
You may request a copy of all personal information we hold about you at any time. We will provide this information within 14 days of receiving your request.
If your information is inaccurate or incomplete, you have the right to request a correction. Contact support and we will update your records within 7 business days.
You may request that we delete your personal data under certain circumstances. Such requests are subject to legal retention obligations that we are unable to override.
In certain circumstances, you may request that we restrict how we use your data while a dispute is being resolved or a review is underway.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider where applicable.
You may object to the use of your data for direct marketing purposes at any time. You can unsubscribe via the link in any marketing email or through your account settings.
To exercise any of the above rights, contact our privacy team at support@menang123.biz with the subject line "Privacy Rights Request" and specify the right you wish to exercise along with your account details for identity verification. We will verify your identity before processing any request.
Platform Menang123 is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.
If we find that we have inadvertently collected personal information from someone under the age of 18, we will immediately take the following steps:
If you are aware of or suspect that a minor has registered an account at Menang123, please contact us immediately at support@menang123.biz so we can take prompt action.
Menang123 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. The date of the most recent update will always be displayed at the top of this page.
For significant changes to how we use your personal data, we will:
Continued use of the platform Menang123 after the effective date of the changes means you accept the updated Privacy Policy. If you do not agree with the changes, please close your account before the effective date and contact us to have your data removed.
The version of the Privacy Policy you are reading takes effect from January 2026 and supersedes all previous versions.
If you have any questions, concerns, or complaints regarding how Menang123 handles your personal information, our team is here to help. We take every privacy-related inquiry seriously and are committed to providing complete and satisfactory responses.
For formal privacy complaints, please use the email channel and provide full details of the issue you are experiencing. All formal complaints will be acknowledged within 24 hours and resolved within 5 business days. If you are not satisfied with how we have handled your complaint, you have the right to refer the matter to the Department of Personal Data Protection, Ministry of Communications and Digital Malaysia.
Quick answers to the most frequently asked questions about our privacy and data protection practices