Menang123 Terms & Conditions – Complete Platform Usage Guide

By accessing or using the platform Menang123 whether via web browser or any mobile device, you explicitly acknowledge that you have read and agree to be bound by these Terms & Conditions, including all policies referenced within them such as our Privacy Policy and Responsible Gaming policy.

Acceptance of these terms is a mandatory requirement for using the service Menang123. We reserve the right to modify, add to, or amend any part of these Terms & Conditions at any time. Any changes take effect immediately upon publication on our website. Continued use of the platform after an amendment is published constitutes your acceptance of the revised terms.

To be eligible to register and use the services of Menang123, you must meet all of the following eligibility requirements:

• Aged at least 18 years of age at the time of registration. Menang123 enforces a strict zero-tolerance policy against underage registration and will terminate the account of any member found to have registered using false age information.
• Be an individual who is a Malaysian citizen or permanent resident, or who is physically located in Malaysia while using the platform.
• Have full legal capacity to enter into a binding agreement under Malaysian law.
• Not fall under any category of individuals excluded by Menang123 from becoming a member, including individuals who have voluntarily or involuntarily self-excluded from the platform.
• Not acting on behalf of any third party, company, or other entity when placing bets or playing.

Each individual is only permitted to hold one (1) account at Menang123. Holding more than one account is strictly prohibited and constitutes a breach of terms that may result in the closure of all associated accounts and forfeiture of all balances and bonuses.

During registration, you are required to provide accurate, current, and complete information, including your full name as shown on your ID, a valid Malaysian phone number, and an active email address. This information is needed for identity verification and withdrawal processing purposes.

• Your account password is entirely your personal responsibility. Do not share it with anyone.
• All activities that occur under your account are your responsibility, whether or not you are aware of them.
• Please contact support Menang123 immediately if you suspect your account has been accessed without your authorisation.
• Identity verification (KYC) may be required before your first withdrawal or when requested by our security team.

Menang123 accepts deposits through the following Malaysian payment methods only. Methods outside this list are not accepted:

• Touch 'n Go eWallet – instant deposit, minimum RM30
• GrabPay – instant deposit, minimum RM30
• Boost – instant deposit, minimum RM30
• ShopeePay – instant deposit, minimum RM30
• DuitNow – instant deposit, minimum RM30
• FPX Maybank2u – deposit within 5 minutes, minimum RM50
• FPX CIMB Clicks – deposit within 5 minutes, minimum RM50

All deposits must be made from a payment method registered in your own name. Deposits from third-party accounts or e-wallets are not accepted and will be returned, less any applicable processing fees. Menang123 is not liable for any losses arising from failed deposits caused by incorrect information or the use of unapproved payment methods.

Withdrawal of funds from the account Menang123 your account is subject to the following conditions:

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals may only be made to the payment method that same with the one used for deposit or to a verified bank account in your name.
• Full identity verification (KYC) is required before your first withdrawal can be processed. This includes uploading a photo of your identification document and a verification selfie.
• Daily withdrawal limits vary by VIP level: Bronze RM2,000 / Silver RM5,000 / Gold RM15,000 / Platinum RM50,000 / Diamond unlimited.
• Processing times: Bronze and Silver within 30 minutes, Platinum within 10 minutes, Diamond instant.

Menang123 reserves the right to suspend or withhold withdrawals while an investigation is conducted if there are signs of unusual activity, fraud, or a breach of terms. In such cases, the affected member will be notified and given the opportunity to provide clarification.

All bonuses and promotions offered by Menang123 subject to the specific terms stated alongside each offer. The general conditions that apply to all bonuses are as follows:

• Each bonus may only be claimed once per member, unless otherwise stated in the specific terms of that promotion.
• Rollover requirements (wagering requirements) must be fully met before any bonus funds or winnings derived from them can be withdrawn.
• Rollover is calculated based on the total bonus amount received, multiplied by the stated rollover factor. Example: A RM100 bonus with a 10x rollover means you must place a total of RM1,000 in bets before you can withdraw.
• The valid period to fulfil the rollover is 14 days from the date the bonus is credited, unless otherwise stated.
• Bonuses are non-transferable between accounts and cannot be directly exchanged for cash.
• Wagering on different games contributes at different rates toward the rollover requirement. slots contribute 100%, baccarat and live table games 80%, live matches 50%, and poker 20%.

Platform Menang123 offers a wide range of game categories including slots, live baccarat, table games, poker, live matches (Malaysia Super League football, EPL, badminton, e-sports, and more), and lottery. Each game category has specific rules that can be found on the relevant game information page.

General rules applicable to all games on Menang123:

• The outcome of all games is final once confirmed by the system. No appeals can be made against results generated by a verified RNG (random number generator).
• In the event of a technical disruption during an active game, Menang123 will attempt to restore the game state to the last verified point. If restoration is not possible, the affected bets will be refunded to the member.
• For live matches, all bets accepted before the designated cut-off time are valid. Menang123 reserves the right to void any bet where there has been a material error in the odds offered.
• Minimum and maximum bet limits vary by game and VIP level. Current limits are displayed at the relevant table or game before you place your bet.

The following actions are strictly prohibited on the platform Menang123 and may result in immediate account closure, forfeiture of all funds, and legal action where applicable:

• Multiple account ownership – registering more than one account under your own name or on behalf of another person.
• Use of automated software (bots) – using any software that automates betting or gameplay actions.
• Collusion – unlawfully colluding with other players to gain an advantage in a game, particularly at poker tables.
• Payment fraud – using a payment method that does not belong to you, using a stolen credit card, or filing a fraudulent chargeback.
• Bug exploitation – exploiting any technical vulnerabilities or bugs in the platform to gain an unfair advantage.
• Money laundering – using the platform as a means to launder illegally obtained funds.
• Threatening or harassing staff – any form of threats, abusive language, or harassment directed at staff or other players.

Menang123 cooperate with the relevant authorities where evidence of criminal activity exists, and will provide the necessary information in accordance with our legal obligations.

VIP Rewards Programme Menang123 offers four tiers — Silver, Gold, Platinum, and Diamond — in addition to the entry-level Bronze tier. Membership in the VIP programme is free and automatic for all registered members.

• VIP Points are earned based on the total amount of eligible wagers placed. Accumulation rates vary by game type as specified on the VIP Rewards page.
• VIP levels are reviewed every month based on the VIP Points accumulated over the previous 30 days.
• Weekly cashback is credited automatically every Monday and requires no manual claim.
• Menang123 reserves the right to modify the VIP tier structure, point rates, and available benefits with 14 days' notice to affected members.
• VIP points cannot be transferred between accounts and hold no cash value unless redeemed through the rewards store within the platform.
• VIP points will expire if an account remains inactive (no login of any kind) for 90 consecutive days.

Menang123 reserves the right to suspend or close any member account with or without prior notice under the following circumstances:

• Violation of any provision of these Terms & Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Upon request by a legitimate legal authority or regulator.
• Death of the account holder (the account will be closed and the balance processed in accordance with the applicable estate procedures).

You may also close your account at any time by contacting our support team Menang123. Prior to closure, all outstanding rollover requirements must be completed or waived by us, and any eligible balance will be refunded via your original payment method.

Menang123 is committed to promoting responsible gambling. We believe that entertainment should always remain an enjoyable activity and should never become a financial or emotional burden.

Our platform provides the following tools, which you can access at any time through your account settings:

• Deposit Limit – set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit – the system will automatically halt all betting activity once your set loss limit is reached.
• Session Time Limit – set a session time limit and receive a reminder or be automatically logged out once the limit is reached.
• Temporary Self-Exclusion – suspend your account for 1 week, 1 month, or 3 months.
• Permanent Self-Exclusion – permanently close your account if you feel you need to stop completely.

If you or someone you know needs help with a gambling problem, please visit the Responsible Gaming us for information and referrals to professional support resources. The support team at Menang123 is also available 24/7 to assist you.

Platform Menang123 provided "as is" without any express or implied warranties. We do not guarantee that the platform will operate without interruption or error at all times, though we make every effort to ensure high availability.

• Menang123 is not liable for any losses arising from third-party internet service disruptions, issues with your device, or failures on the part of third-party payment providers.
• Any betting decisions made based on incorrect or incomplete information provided by the member are solely the member's responsibility.
• Maximum liability limit Menang123 to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the event giving rise to the claim.
• Menang123 is not liable for any indirect, consequential, or special losses arising from the use of our platform.

Menang123 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time at our sole discretion. Members will be notified of significant changes via email or in-platform notification at least 14 days before the amendment takes effect, except in cases of emergency or legal compliance requirements that necessitate immediate changes.

Continued use of the platform Menang123 after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with any amendment, you have the right to close your account before the effective date and withdraw all eligible balances.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the platform Menang123, please contact our team through the following channels:

• Email: support@menang123.biz (responded to within 4 hours)
• Live Chat: Available 24/7 within the platform (response time under 2 minutes)
• WhatsApp: For urgent matters (number displayed after logging in)

For formal complaints, please use the email channel with the subject line "Formal Complaint" and include your account number. All formal complaints will be acknowledged within 24 hours and resolved within 5 business days.

This document governs the relationship between you and Menang123 entirely regarding your use of our platform. By using the platform Menang123, you confirm that you have read and understood all of the terms above.